POSITION SUMMARY

We are seeking a highly organized and detail-oriented Facilities Manager to oversee the operations of our spa facilities. The Facilities Manager is responsible for ensuring the efficient operation and maintenance of all equipment, facilities, and services across our wellness spa chain. This individual plays a critical role in upholding our commitment to providing exceptional customer experiences while driving revenue growth and maximizing profitability. This individual should possess strong organizational and leadership skills, along with a passion for maintaining high standards of facility operations and customer satisfaction. 

ABOUT THE COMPANY

We are Slick Rock Tanning & Spa, we provide state-of-the-art sun, spray & spa services and we are growing by the day. We are dedicated to helping our clients radiate confidence through affordable, state-of-the-art wellness services. Our mission extends to supporting our team members in achieving their personal, professional, and financial goals. Our core values – transparent, inspirational, aligned, accountable, results-orientated, and disciplined – are the backbone of our business and guide our hiring process.

OBJECTIVES

• Equipment Maintenance: Ensure all tanning beds, spray booths, sauna pods, float pods, and other equipment are properly maintained and serviced regularly to prevent downtime and ensure client satisfaction.
• Facility Maintenance: Oversee the upkeep of all facilities, including cleanliness, repairs, and general maintenance to create a welcoming and safe environment for clients and staff and ensure compliance with health, safety, and regulatory standards
• Vendor Management: Coordinate with vendors and suppliers to procure necessary equipment, supplies, and services at competitive prices while maintaining quality standards. 
• Budget Collaboration: Collaborate with other appropriate management staff to prepare and implement the budget for facilities maintenance, equipment upgrades, and operational expenses to optimize resource allocation and control costs. 
• Staff Training: Train and supervise service team to ensure technicians are properly trained in equipment operation, safety procedures, and maintenance tasks to efficiently handle day-to-day operations.
• Workflow Management: Oversee the daily workflow, scheduling, and assignments of the equipment and facilities department to ensure efficient operations and timely completion of tasks.
• Performance Evaluations: Conduct timely and constructive performance evaluations for the service team, providing feedback and support to optimize performance and professional development.
• Customer Experience: Monitor client feedback and address any facility-related issues promptly to enhance the overall customer experience and satisfaction.
• Emergency Preparedness: Develop and implement emergency response plans for each facility, including protocols for fire, medical emergencies, and other unexpected events to ensure the safety of clients and staff.
• Energy Efficiency: Implement energy-saving measures, such as upgrading to LED lighting, optimizing HVAC systems, and using energy-efficient equipment to reduce utility costs and minimize environmental impact.
• Continuous Improvement: Identify opportunities for process improvements and cost-saving initiatives to enhance operational efficiency and profitability.
• Expansion Support: Assist in the setup and maintenance of new facilities, including project management, facility planning, equipment installation, and operational readiness, to support company expansion efforts.
• Recordkeeping: Maintain accurate files of warranties, records, licenses, inspections, service agreements, and contracts for various pieces of equipment to ensure compliance and facilitate efficient maintenance processes.
• Inventory Control & Management: Manage the inventory, storage, and distribution of equipment, supplies, and spare parts, to ensure adequate stock levels, efficient resource utilization, uninterrupted operations, and timely repairs.
• Other Duties: Perform other related duties as assigned to support the overall objectives of the spa chain.

COMPETENCIES

• Technical Knowledge: Understanding or ability to quickly learn equipment, maintenance procedures, and facility operations.
• Problem-Solving Skills: Ability to identify issues, analyze root causes, and implement effective solutions promptly.
• Organizational Skills: Capacity to manage multiple responsibilities, prioritize tasks, meet deadlines, and adapt to changing priorities in a fast-paced environment.
• Communication Skills: Strong verbal and written communication skills to interact with staff, vendors, and stakeholders effectively.
• Leadership Abilities: Capability to lead and motivate a team, delegate tasks, and foster a positive work environment.
• Attention to Detail: Thoroughness in overseeing maintenance tasks, inventory management, and compliance requirements to ensure high standards are maintained.
• Customer Focus: Dedication to providing excellent customer service and ensuring a positive experience for clients.
• Financial Acumen: Understanding of budgeting, cost control, and resource management to optimize operational efficiency and profitability.
• Adaptability: Flexibility to adapt to changing circumstances, industry regulations, and business needs.
• Vendor Management Skills: Ability to negotiate contracts, manage vendor relationships, and ensure quality service delivery.
• Technical Aptitude: Proficiency in using software and tools for inventory management, scheduling, and reporting purposes.
• Continuous Improvement Mindset: Eagerness to seek out opportunities for process improvements, cost-saving initiatives, and employee development to enhance overall performance.
• Recordkeeping: Ability to maintain basic records and warranties for equipment and facilities.
• Following Written Directions: Ability to understand written directions in manuals and on manufacturer websites to effectively perform maintenance tasks.
• Proficiency in Software Usage: Proficient with Microsoft Office Suite or related software.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Facilities Management, Business Administration, or a related field preferred.
• 3+ years proven experience in facilities management, preferably in the spa, hospitality, or wellness industry.
• Strong technical knowledge of spa equipment and maintenance procedures.
• Excellent communication, leadership, and organizational skills.
• Knowledge of health, safety and regulatory standards related to spa operations.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 50 pounds at times.  
• Must be able to access and navigate all areas of the facilities, access all parts of the company equipment, and move safely over uneven terrain or in confined spaces.
• Position may require travel: Up to 75%
• Perform work with OSHA required PPE
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements
  

BENEFITS

• 401k retirement w/ 3.5% matching contributions
• Health insurance
• Paid time off
• Free tanning & spa services
• Employee discounts
• Professional development
• Paid training
• Community service opportunities (Habitat for Humanity, 2nd Harvest, Scraps, Blessings Under the Bridge, etc.)
• Team events (BBQs, Silverwood, Bloomsday, rock climbing, etc.)

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Slick Rock Tanning & Spa recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business.  We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume!  For best consideration, include the job title and source where you found this position in the subject line of your email to admin @slickrocktanningspa.com.  Already a candidate?  Please connect directly with your recruiter to discuss this opportunity.

Schedule/Hours:

Monday to Friday, 730am-430pm 

Weekends and extended hours as needed

Travel: 

Local travel (Spokane/CDA): Up to 75%

Out of town travel (new locations/new markets): Up to 10%

Pay:

$55,000 - $65,000 + 10% incentive compensation